1yummyfood.com CUSTOMER AGREEMENT & TERMS OF USE

This Customer Agreement (“Agreement”) governs your use of 1yummyfood.com (“Platform,” “Website,” “we,” “us,” or “our”) and your purchase of products from independent vendors (“Vendors”) through the Platform.

By creating an account, placing an order, making a purchase, or using the Platform, you acknowledge that you have read, understood, and agreed to this Agreement.

1. The Platform

1yummyfood.com operates as an online marketplace connecting customers with independent Vendors.

The Platform may provide:

• Vendor listings and product information;
• Online ordering;
• Payment processing;
• Customer support;
• Marketing and promotional services; and
• Delivery coordination or other marketplace services.

The Vendor is responsible for the products it sells, including preparation, packaging, ingredients, labeling, quality, and compliance with applicable laws.

2. Customer Eligibility

By using the Platform, you represent that:

• You are legally capable of entering into an agreement;
• The information you provide is accurate and current;
• You will use the Platform only for lawful purposes; and
• You will comply with these Terms and all applicable laws.

3. Customer Account

Certain Platform features may require you to create an account.

You are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

You agree to notify the Platform if you believe your account has been accessed without authorization.

The Platform may suspend or terminate accounts involved in fraud, abuse, misuse, or violations of these Terms.

4. Orders

When you place an order, you are submitting a request to purchase products from the applicable Vendor.

An order is not considered final until it has been accepted and confirmed through the Platform.

Product availability, preparation times, prices, and other information may change.

The Platform or Vendor may cancel an order when necessary because of:

• Product unavailability;
• Vendor inability to fulfill the order;
• Incorrect pricing or listing information;
• Delivery problems;
• Safety concerns;
• Suspected fraud; or
• Other circumstances beyond reasonable control.

If an order is cancelled by the Platform or Vendor before fulfillment, the customer may be eligible for a refund in accordance with the Refund & Cancellation Policy.

5. Prices and Payments

Prices displayed on the Platform may include product prices, applicable taxes, service fees, delivery fees, processing fees, or other charges.

The total amount payable will be displayed before the customer completes the order, where applicable.

Customers agree to provide valid payment information and authorize the Platform or its payment processor to charge the applicable amount.

6. Product Information

Vendors are responsible for providing accurate product descriptions, photographs, prices, ingredients, allergen information, and other product information.

The Platform does not independently manufacture or prepare the products sold by Vendors.

Customers should review product information carefully before placing an order.

7. Food Allergies and Dietary Requirements

Customers are responsible for reviewing ingredient and allergen information before ordering.

If you have a food allergy, intolerance, medical dietary restriction, or other special dietary requirement, you should contact the Vendor through the Platform before placing your order.

Unless specifically stated otherwise, the Platform does not guarantee that a product is free from allergens or cross-contamination.

Customers should not consume a product if they believe it may be unsafe for them.

8. Delivery

Delivery may be performed by the Vendor, an independent delivery provider, or another delivery service arranged through the Platform.

Customers are responsible for providing an accurate and complete delivery address and any necessary delivery instructions.

The customer should be available to receive the order when required.

The Platform is not responsible for delivery failures caused by:

• An incorrect address;
• Incomplete delivery information;
• Customer unavailability;
• Customer refusal to accept an order; or
• Circumstances outside the reasonable control of the Platform.

9. Order Cancellation and Refunds

Customers may cancel orders only in accordance with the Platform’s Refund & Cancellation Policy.

Because many products are prepared specifically for individual orders and may be perishable, cancellation rights may be limited after preparation has begun.

Refund requests must be submitted within the applicable time period stated in the Refund & Cancellation Policy.

The Platform may request photographs or other information when investigating a refund request.

10. Customer Complaints

Customers should report problems with an order as soon as reasonably possible by opening a support ticket in the app (Profile → Help & Support, or the "Get help" button on the order screen).

Complaints may include:

• Missing items;
• Incorrect items;
• Damaged products;
• Significant quality issues;
• Delivery problems; or
• Other material discrepancies between the order and the product received.

Each ticket is assigned a unique ID, tracked to resolution, and closed with a full transcript emailed to the Customer. The Platform's support team investigates the complaint with the applicable Kitchen before determining an appropriate resolution.

11. Customer Conduct

Customers agree not to:

• Use the Platform for unlawful purposes;
• Provide false or misleading information;
• Use another person’s account without authorization;
• Commit payment fraud;
• Intentionally damage or misuse the Platform;
• Harass, threaten, or abuse Vendors, delivery personnel, Platform employees, or other users;
• Submit fraudulent refund claims;
• Manipulate ratings or reviews;
• Attempt to interfere with Platform operations; or
• Use the Platform to facilitate illegal activities.

Violation of these rules may result in account suspension or termination.

12. Reviews and Ratings

Customers may be permitted to submit reviews, ratings, photographs, or other feedback.

Reviews should be truthful and based on the customer’s actual experience.

Customers may not submit fraudulent, misleading, defamatory, threatening, or abusive content.

By submitting content to the Platform, you grant the Platform a non-exclusive right to use, display, reproduce, and publish that content in connection with operating and promoting the Platform, subject to applicable law.

13. Vendor Relationship

The Vendor, not 1yummyfood.com, is responsible for the products it sells through the Platform.

The Platform does not guarantee that every Vendor or product will meet every customer’s expectations.

Where appropriate, the Platform may assist customers in resolving disputes with Vendors.

Nothing in this Agreement prevents a customer from exercising rights available under applicable law.

14. Platform Availability

The Platform is provided on an ongoing basis but may occasionally be unavailable because of:

• Maintenance;
• Technical problems;
• Internet or telecommunications failures;
• Third-party service interruptions;
• Security incidents; or
• Other circumstances beyond the Platform’s reasonable control.

The Platform does not guarantee uninterrupted or error-free operation.

15. Limitation of Liability

To the maximum extent permitted by applicable law, 1yummyfood.com shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of the Platform or products purchased through Vendors.

Nothing in this Agreement is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Privacy

Customer information will be handled in accordance with the Platform’s Privacy Policy.

By using the Platform, you acknowledge that information may need to be shared with Vendors, payment processors, delivery providers, and other service providers when necessary to process and fulfill your order.

17. Electronic Communications

By creating an account or placing an order, you agree to receive electronic communications relating to your account, orders, payments, customer service, and other Platform activity.

Marketing communications may be subject to separate preferences or opt-out options.

18. Intellectual Property

The Platform’s name, logo, website design, software, content, graphics, text, trademarks, and other materials are owned by or licensed to 1yummyfood.com unless otherwise indicated.

Customers may not copy, reproduce, distribute, modify, or commercially exploit Platform materials without permission.

19. Changes to This Agreement

1yummyfood.com may update this Agreement from time to time.

The updated Agreement will be posted on the Platform or otherwise communicated to customers.

Continued use of the Platform after an updated Agreement becomes effective constitutes acceptance of the updated terms, to the extent permitted by applicable law.

20. Termination

The Platform may suspend or terminate a customer’s access to the Platform if the customer violates this Agreement, engages in fraudulent activity, abuses Platform services, or otherwise creates a risk to the Platform, Vendors, delivery providers, or other customers.

21. Governing Law

This Agreement shall be governed by the applicable laws specified in the Platform’s Terms of Service, without regard to conflict-of-law principles.

22. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

23. Entire Agreement

This Customer Agreement, together with the Platform’s Privacy Policy, Refund & Cancellation Policy, and other policies incorporated into the Platform’s Terms of Use, constitutes the agreement between the customer and 1yummyfood.com regarding use of the Platform.

24. CUSTOMER ACCEPTANCE

By clicking "I Agree," "Create Account," "Place Order," "Complete Purchase," or a similar button, the customer acknowledges that they have read and agree to the 1yummyfood.com Customer Agreement & Terms of Use, including the Refund & Cancellation Policy and applicable Platform policies.

The customer's name, email, and the precise timestamp of acceptance are captured automatically by the platform at the moment of that button click and stored as the customer's electronic signature. No physical signature, typed name, or manual date entry is required.