1yummyfood.com HELP & SUPPORT

We answer support tickets from inside the apps, where we can see your order and act on it immediately. Here is how to reach us for each situation.

1. Delivery Drivers

If you received a text message with a tracking link and you are having trouble:

The link won't open, or says the delivery is complete.

Delivery links expire the moment the order is marked delivered or cancelled. If you believe that is wrong, call the kitchen that dispatched you — their number is in the original text message.

I didn't get the one-time passcode.

Wait 60 seconds and use the "Resend code" button on the link page. If it still doesn't arrive, ask the kitchen to re-send the dispatch — that generates a fresh code.

The buttons (Picked up / Nearby / Delivered) aren't responding.

Make sure you have a data connection and reload the page. Your progress is saved server-side, so reloading will not lose a milestone you already confirmed.

I want to stop receiving these messages.

Reply STOP to any message from us. Reply HELP for assistance. Message and data rates may apply; message frequency varies.

2. Customers

Open the Customer App and go to Profile → Help & Support to open a ticket. Attach a photo if the issue is about a missing or damaged item.

Common topics:

• Where is my order? Open the order from the Orders tab — the live status and, for deliveries in progress, the driver's position are shown there.
• Something was missing or damaged. Report it within 24 hours of delivery through a support ticket so we can process a refund. See our Refund & Cancellation Policy.
• I need to cancel. You can cancel from the order screen while the order is still Pending. Once the kitchen accepts and begins preparing, cancellation is at the kitchen's discretion — open a ticket and we will ask them.
• Refunds. Full policy at 1yummyfood.com/refund-policy.

3. Vendors

Open the Kitchen App and go to Profile → Help & Support to open a ticket.

If you are mid-onboarding or your account is suspended and you cannot reach the normal tabs, there is a Contact support button on the screen that is blocking you. It opens a ticket without needing full account access.

Common topics:

• Payouts. Balance, escrow hold, and payout history are under the Payouts tab. Funds clear 48 hours after delivery.
• Stripe details. Update your bank account or business address under Payouts → Edit Stripe details. No re-onboarding required.
• Document rejected. The rejection reason appears on the onboarding screen. Re-upload from the same screen and we will re-review.

4. SMS Program Details

1YummyFood sends one-time passcodes, order status updates, and delivery dispatch links by SMS.

• Message and data rates may apply.
• Message frequency varies by order activity.
• Reply HELP for help. Reply STOP to cancel.
• Mobile numbers collected for SMS consent are not shared with third parties or affiliates for marketing purposes. See our Privacy Policy.

Carriers are not liable for delayed or undelivered messages.

5. Email

If you cannot reach a ticket form:

• General and order support — [email protected]
• Account security concerns — [email protected]
• Privacy and data deletion requests — [email protected] (subject: Data Deletion Request)

6. Policies

• Customer Agreement & Terms of Use — 1yummyfood.com/tos
• Privacy Policy — 1yummyfood.com/privacy-policy
• Refund & Cancellation Policy — 1yummyfood.com/refund-policy
• Vendor Agreement — 1yummyfood.com/vendor-agreement
• Data Deletion — 1yummyfood.com/data-deletion